Ace Hardware - Abilene, Texas

Sheila C.

I really enjoy going to this ACE Hardware. They are not ever to busy to help you out and so friendly atmosphere as soon as you walk in. They are right around corner from my daughter's house and very convenient having so close. It's nice not having to go to large store to hunt for hour or walk a mile to try and find what you need & being able to run in & run out quickly and back to what you need to get done!!! Thanks ACE!!

Jeannie G.

Friendly and helpful associates. No clutter. No confusion. No searching for a warm body to help me find, answer questions, or get something down - they were always right there.
And NO MUSAK from an annoying PA system.
It was such a pleasant visit, that if I had had the extra few minutes, I would've stayed just to walk around and look.
Thanks for the help and peace and quiet.

Roberta S.

Very clean, great service. Browse around, you'll find what you want and items you didn't even know you wanted.

JANE M.

Meh.. Store was super clean, both people that assisted me wandered off after escorting Mr to the aisle where they thought I would find what I was looking for.. I explained that Almighty Google says not only do they carry what I needed, that it was in stock and I could request curbside! Whoo!
Yeahhhh, no.

Dustin A. (.

I recently visited this Ace Hardware store to purchase distilled water. Upon inquiring, an employee responded immediately with a ‘nope,’ which caught me off guard. When I expressed my surprise, the employee reaffirmed their response quite bluntly. This was my first encounter with this particular staff member. Following this exchange, I decided not to continue with my other planned purchases and left the store. I’ve noticed a recurring issue here; the staff often seems to be monitoring me, giving the impression that they suspect me of shoplifting. This has made my shopping experiences uncomfortable, despite the store’s convenient location near my home.

Derek O.

Everytime i have been in this store I have been greeted by someone. Great customer service.

Paula F.

First time....great store, well stocked shelves. Professional employees.

Jim S.

I like this store and have bought there since it opened. Staff has always been friendly and helpful.

Yesterday I picked up several items and used a discount coupon that was mailed to me. One item was a LED light bulb. I wasn’t positive whether I needed daylight or soft white to match another one I have. The employee on the register told me that if I needed the other one, just return the bulb with receipt and get the one I needed. Once I got home I discovered that I had purchased the wrong bulb. I went back today and figured to just trade the bulb and be done like the employee told me I could do. I was told that I would have to pay $1.24 additional since they were not the same price. I explained that I had used a coupon and that was why the price was different and that I just needed to get the other bulb like I was told I could do. At this point I suppose I was deemed a problem customer and a lady from an office was summoned to take care of the problem. Again, I explained the situation and she told me that there was no way they could do that because the computer wouldn’t allow it. Ok, now I admit that I used a little terminology expressing my opinion about the computer running the store. She offered to pay it herself and I told her that I did not want or expect her to pay. I left $1.24 on the counter and got my bulb and left.

I totally understand that computers track inventory. Ok, got that point. Here is what I think should have happened……. Refund the discounted price on the returned bulb, and adjust the price on the new bulb to make it even. Exchange is made. Inventory is correct. Customer is happy. Everybody is taken care of instead of losing a regular customer over $1.24 and getting a bad review. It shouldn’t have to be this way.