Alamo Rent A Car - Aspen, Colorado

Diane A

La pire agence Alamo à qui nous avons eu affaire.
Nous avons eu un problème électronique à Aspen, le SUV ne démarrait plus. Nous avons appelé l'agence la veille au soir qui nous dit ne plus avoir de véhicule à nous donner et d'appeler l'assistance.
Nous avons fait une simulation pour relouer un véhicule il y en avait bien sûr des disponibles. Le lendemain au bout de je ne sais combien d'appels à l'assistance de 8H à 13H à attendre dans le froid sans succès (mais ça c'est un autre problème). Le mécanicien a pris le téléphone et a bien expliqué qu'il nous fallait maintenant un véhicule et qu'il ne pourrait pas réparer le problème électronique.
Le même monsieur de cet agence nous a remis un véhicule de taille normal. Je lui dis que nous avions loué et payé pour un SUV. Il me répond que Alamo nous ferait une "discount" à la fin. Il me dit que j'avais coché une case "sans bagagge". Je lui reponds comment nous pourions ne pas avoir de bagages puisque que nous venons de France. Bref on voyait bien que tout comme la veille ce monsieur ne voulait faire aucun effort et j'ai décidé de ne pas poursuivre la conversation. C'est à l'agence Alamo Montrose du Colorado que notre problème a été réglé par Yury qui a tout de suite trouver une solution même si le problème ne venait pas de son agence et nous avons pu continuer notre road trip avec un SUV chose dont nous avions besoin et non d'une ristourne!

Wes Williamson

I'm giving four stars to be gracious in difficult times, but I have to say that I'm very disappointed in the way a situation was handled at this location. I had a reservation at 11:00 a.m. on a Saturday in July 2020, but there was no one there to fulfill it. I waited over four hours in front of the Alamo desk, made multiple phone calls to the number posted at the desk and to the nationwide Alamo number, and still had no idea when or if someone would show up to rent me a car. The national Alamo people couldn't even guarantee that the Aspen location would be open the next day. They couldn't reach any of the Aspen people and were powerless to help in any way.

I witnessed many other frustrated people trying to rent cars from the other companies, but they had no vehicles available for those without a reservation. At around 3:00 p.m., I decided to give up on Alamo and try Hertz. They had one vehicle available at that time, but it was over double the price of my Alamo reservation. I took it because I really had no other choice.

Four days later when I came back to the Aspen airport to return the Hertz car, I visited the Alamo desk and told them about the situation that happened to me. They said there was nothing they could do because the desk attendant got sick and had to go home. It's certainly understandable that the person had to go home, but I think it's inexcusable for Alamo to leave customers in the dark. I had no way of knowing if someone would show up soon or if they would be closed the whole day, or maybe the whole weekend. I patiently waited over four hours on that Saturday, but it was all in vain. I left my name, email and phone number with the desk clerks and they said someone would contact me about the situation, but I never heard anything from Alamo.

A couple of weeks later I wrote a calm, rational letter to the manager expressing my disappointment. I didn't get a reply, but to be fair, I didn't ask for one. However, I do believe that Alamo should reach out to customers who were affected by this situation. Hopefully they've contacted others, but I've never heard anything myself. I've rented with Alamo at least 12 times prior to this and have always been satisfied. Now I'm reluctant to use them in the future because of the lack of respect for customers in this situation.

Paul Dankers

We were without a car for over a month while the Nissan dealership in Grand Junction delayed the repair of our car. Alamo got us a car and they extended the time as we needed. They were super helpful and willing to be flexible to our needs. Plus they had the best price of all the Aspen airport rental places. Plus the car they loaned us was a Nissan Rogue all wheel drive which was practically brand new and drives like a dream. Thanks for great service and such a friendly attitude!

Dean Wheatley

I had a very good experience with this Alamo location. Employee Emma is an outstanding personality who was also very efficient. No pressure to take "upgrades," the correct vehicle was there and ready to go, in good condition, and there were no surprises. I would definitely rent from this location again.

Ryan Girard

Without a doubt the worst car rental experience I have ever encountered. Completely understaffed and using software that looked like it was from the 90's. I don't blame the people working there as much I blame whoever manages this location. We were scheduled to receive our car at noon - we didn't end up getting it until nearly 2:00PM. When we finally got in, the car was still dirty, had used paper towels in the cup holders, and a half tank of gas. I returned the car with almost three quarters of a tanks of gas full and was charged over $40 for not bringing it back full. I had to call Alamo customer service to get refunded.

Mike Loftus

I recently had my car break down and due to covid was able to ride with the driver back to Denver. After calling around to get a one way booking to DIA Alamo said they had a car available at the lot, so I booked the car and they emailed me a confirmation. I had to uber over to alamo from where my car broke down and when I asked for my car I was immediately met with hostility. They had sent me a confirmation number no less than 30 minutes before and claimed to have a car on the lot for me. Overall very disappointed in how this was handled by Alamo.

Michelle Wittenburg

I rented a car in Aspen for several days before returning it in Durango. The day I returned the car, I opened the back door and put my suitcase in and then closed it before driving to Durango. About 6 hours later, I dropped the car in Durango, again opening the back door to retrieve my suitcase. Later that day, Alamo called and left a message that I hadn't elected additional coverage for damage and that the back fender of the car was damaged...which I would have noticed on one or both occasions when I opened the back door on that same day. I called and asked them to send me photos of the alleged damage and explained that there was no damage when I dropped the car off -- at which time no employee from Alamo checked the car for damage. They told me they would call me right back, which never happened. I smell a rat and have the feeling that this conduct may be pervasive w/in this company. Since I'm an attorney, I'm going to look into this thoroughly. Needless to say, I won't rent from Alamo again and would advise others to be wary.

Kristín Braga Wright

Terrible terrible service. I had a reservation for 9pm came at 9:05 and no one was there. Then couple weeks later had a reservation for 8 am. No one was at the desk. Had to go to another company because I needed a car to get to an appointment and paid almost double then my reservation because no one could bother showing up for their job. When I returned my other car, I asked the guy at the desk why no one was there and he said “Things happen”. Not even an apology. So thanks Alamo for costing me a fortune because “Thing Happen”. Never again.