Enterprise Truck Rental - Wolcott, Connecticut

Anthony Cretella

Tyler is very helpful, great attitude, and awesome customer service! Made the experience a smooth transaction. My business and myself were able to keep going without hesitation thanks to Tylers professionalism!

Joe Mangrum

Gotta say the crew over at enterprise truck rental is stellar. Always courteous and attentive. I live in Kingston but choose to rent hear even though the closer location is Poughkeepsie due to the fact they go out of their way to get the job done and accommodate my needs

Recently had a pair of headphones I left in the van I rented and they got them back to me asap.

Sarah J

I had a great experience here for my first time renting a truck. I had to wait a bit for my truck to come back in from service, but the manager took care of everything. Highly recommend them if you need a van.

Irma Sackett

The service from beginning to end was excellent. The great customer service when I placed the order. the phone call I received stating no puck up trucks were available & they directed me to the correct location to book a pick up truck, service was great there to. They this was a last minute situation so everything worked out great. Thank you for making everything work out.

Donny Ewart

I am really upset right now, and if this store had provide any sort of customer service I would not be writing this review. Complete incompetence from the team at this store!!!
We have a rental truck on a monthly basis with this store. I called the store on June 9th on speaker phone to let my drivers hear the conversation. I did not get names, because I had trust the establishment. I told them the “service needed light” is on in the truck and I need some one to come out and give us a service. The gentleman on the phone assured me not to worry about the light, continue to drive the truck, and he will schedule a service.
Biggest mistake to trust the voice on the phone at Enterprise’s Truck Rental in Waterbury!
Big Mistake!!!
The truck broke down today 6/18/20 at 5pm, blocking the drive way of one of our customers. We called Enterprise road service at 5pm, they told us they will be here in an hour. They never showed up.
Called them again at 7pm and asked when will the service truck arrive, after some real bad customer service, they told us the first service provider could not help us so they dispatched another service provider who will be here in 45 minutes. They never showed up, nor called. Even after I expressed how unsafe I felt.
Called them again at 8: 23, expressed my anger and frustration, and I am really upset now. It was almost as if they DID NOT CARE. We have a driver on his way, he will be there in another 45 minutes, this time, not to fix the truck but to tow it. It’s 9:13pm right now, 50 minutes has passed and still no tow truck.
All this happened because of gross negligence and incompetence at this Enterprise’s Truck Rental!!! 10 days and no one came out to service the truck after the initial call. What a lazy attitude towards customer service.

I absolutely DO NOT recommend this place to do business with.

Ryan Farrell

Rented out an extended cargo van today. Super smooth pickup and dropoff, and Slater was more than accommodating. Very easy transaction overall - definitely would recommend!

Joe Bemonte

Great rental experience in a last
minute stressful situation for me. Super quick, painless transaction. Sandra made this whole transaction as simple and easy as could be! Thank you guys for the great service!

Adam Crowle

We have been doing business with Enterprise for close to 20 years. This year they confirmed our reservation on 3 separate occasions for several vans and trucks. 2 weeks beforehand they told us they were renting to a bigger customer. We had to scramble to find other accommodations and we never even received an apology. I called the district sales manager and emailed him and got nothing in return. The same goes for the employee that was dealing with us. No tact. Never doing business with them again.