Hertz Car Rental - Anaheim - West Katella Avenue - Anaheim, California

Brandon Casarrubias

They said premium car to a dirty basic model Honda. What? Manager looks like he loves to scam people. Dirty store, why they accept the reservation if they don’t have cars available? A joke

Stephen Link

Don't rent here. These guys are going to try to screw you.

Dropped a car off here. After leaving it, I get a call letting me know that I was going to be charged a $400(!) detailing fee because there was pet hair on one seat. This is the same amount that is charged for smoke damage. My (small) dog rode in a carrier and the amount of hair that was present on the one seat would easily be picked up by a single wet wipe.

When inquiring about what constitutes "excessive per hair", which is what the Hertz corporate policy describes as the amount requiring detailing, I was told "any amount of pet hair requires detailing" by the man working the phone.

They were trying to double the price of my rental - presumably because they pocket the absurd cleaning fee charge.

Thomas Türling

I have rented numerous cars over the years at this particular Hertz station and always got some very decent rates, and cars for that matter. So I cannot join the chorus of disgruntled customers, on the contrary I was always met with great service, a smile and speedy processing. Would rent with them again.

Kay G

Watch out, when you return the car, they will change your whole contract agreement , overcharge, for no reason at all. Keep all your documents from the start, PRINT your receipts keep on hand and compare right in front of them when you return the vehicle, and stand up for yourself. What a rip off company.

Liz McGuire

Actual rental was easy and the people were nice enough. Not over the top, but got the job done. All men working there today.

I’m really glad they had a restroom. However, it smelled like it hadn’t been cleaned for months. 😣

ami

i’m livid at the customer service my cousin received this morning at this location. my cousin is visiting from out of the country with his family & needed a rental for a couple of days. my cousin is NOT fluent in english & the two guys “working” the front desk were extremely rude about it. my cousin was trying his best to communicate his needs, AS A CUSTOMER…they were so quick to turn him away. not only is that discrimination but it’s incredibly vile & disgusting to treat a customer due to a language barrier. idk who’s running this place but the people they hired @ this location says a LOT about the company. we will NEVER rent from hertz ever again. good customer service should be inclusive to everyone DESPITE language & race. highly disappointed! take your business somewhere else.

Nes Borne

Great experience picking up a reservation, car was ready during the agreed pick up time and it was an in - out efficient experience. Thank you for taking care of our needs. Keep up the great work!

Steph K

RENTERS BE WARNED- CONSIDER LOOKING ELSEWHEREE. MY EXPERIENCES WITH THIS LOCATION BELOW. UNFORTUNATELY THIS LOCATION DOES NOT LIVE UP TO THE EXCELLENT REPUATION THAT HERTZ HAS HAD IN PREVIOUS YEARS.

First, when picking up the vehicle I was given a device to sign for the photos on the vehicle prior to being given the chance to see the vehicle up front. When I arrived at the vehicle with the local branch associate I noticed damage to the vehicle and upon review of the photos sent to my email the damage is not visible. The associate instructed me to "just bring it back to him" and that he would remember the damage. I took photos of the damage to ensure I would not be held liable for any of the damage when returning the vehicle. Additionally, although I stated to the associate when completing the contract the vehicle should be direct billed he still tried to authorized my card for the full rental amount. It was not until I asked 3 times before he checked his records. I reported the damage online upon my return to my workplace to ensure it was at least reported somewhere to the company to prevent being charged, but am still concerned that I will have issues when returning the vehicle. I am also concerned that the location is having other customers sign for the vehicles in the office before walking out to their cars, meaning there is not an opportunity for them to declare damage before taking their rentals off the lot- something that in the past was common practice with Hertz.

Second, I received a notification from my bank on 16-Jul that a $610.96 authorization and a $51.25 authorization on my card on 17-July from this Hertz location- even though my insurance is direct billing.

I called the local branch 7 times with no answer and finally had to leave my place of business early to inquire why I was charged. I was dismissed rudely by the associate working that "he didn't see any charges" without even looking up my card number nor requesting the exact transaction details. When the manager FAISAL BHATTI arrived back from lunch I spoke with him and was treated even more poorly. He was dismissive when I asked him to send me an email so that I had it in writing from him that he did not see any transactions on his side and so I could have that on record in case the charge cleared. He stated "I just work here, I can't do anything." No offer to help, no empathy, no service.