Hertz Car Rental - Wolcott - Meriden Road - Wolcott, Connecticut

Janice B

I will never rent from Hertz ever again. The way I was just treated was like l tried to scam money from this location which is beyond ridiculous!! I was told to return my rental exchange at 50% fuel for the inconvenience of having to exchange my rental because of a flat tire. But this location said another location couldn’t offer a discount when the vehicle was being returned to a different location. So when I called customer service NOT ONLY did they say the discount was DOCUMENTED ON MY ACCOUNT!!!!!!!!! They said A LOCATION CAN OFFER A DISCOUNT when a loaner vehicle had to be exchanged. So not sure if this is the manager just not knowing the policy but if you are the branch manager than you should know the policy for the company you represent!!!! POINT BLANK PERIOD!!! Avis has better cars anyways, and I’ve never been treated this way there.

Freddy F.

DO NOT RENT HERE! From the moment you arrive, it is a bad service. They think they are doing you a favor. You have to remind them that they have a salary from us. They are rude, they seem tired, and they try to steal from you in any way. I returned a car that I rented and they charged me for extra days. They also charged me for fuel when I returned the tank full. I had to call customer service to get them to solve it. After 45 days, they sent me an email with an account that the windshield was damaged, that it was an incident with time, date, and location. I was able to prove that it is false with the information I have. I just want to steal from you! I will not rest easy until they solve the problem. They have thousands of complaints for the same thing! If you don't want problems, go to another agency. I will not change my review until they solve everything for me.

Amauri Toscano

Terrible experience/Terrible service/Terrible Customer Service. I booked a rental for my wife from 7/17/2024 to 7/20/2024 in The Hertz site, I received a confirmation, when my wife went to pick up the car, the associate said there were no cars available. She arrived at the time I setup for the pick up.

How can there not be a car available if I reserved online a week before?
The associate also said he could not cancel or modify the reservation at the store, she would have to do it online.

I went to the Hertz site and sure enough there is a way to cancel, but they were going to charge a cancelation fee of $100.

I then try to call their customer service number and guess what, THERE IS NO customer service person to talk to. So, I tried the option to talk to road side assistance in hopes to get a human on the phone, and after waiting 1/2 hour I finally gave up.

If I get charged I am putting a dispute on my credit card. I don't understand how a company that provides a service to the public can act this way.

Paul Fitch

I was looking for a long-term rental rental through Uber. The first branchI went to told me that virtually the entire Uber fleet was electric and that I would be hard pressed to find a gas vehicle anywhere. The electric vehicle was fine for a week, but the time and cost of charging it, made it something I didn't want to do on long-term basis.

When I decided I had no choice but to rent another electric vehicle, the only branch that had anything was in Wolcott. When I got mthere, Ed and Steve pulled a rabbit out of the hat and got me a jeep. Had the vehicle for five weeks and every time Hertz or Uber threw me a curveball via text message, I just got in touch with those guys and they took care of everything every time. They are usually very busy at that branch, but they will take the time to make sure you are taken care of! Will always be my go to place from here out.

Roccina Hyland

My review isnt a reflection of the customer service experience at this location. But of lack there of, information regarding the payment options for the company as a whole. I really hope that the company itself makes it easier for its customers to be more informed of their policies.

Julian R

About a month ago, my pregnant wife and I needed a rental car since my personal 2022 vehicle was declared a lemon and had been sitting at the dealership for two months during the buyback process & my jeep is mainly for my wife's use.(lol)

Despite arriving without a reservation on a Saturday just after closing, we were still welcomed & assisted by Inga, who was both personable and detail-oriented. She definitely has a great personality.

Throughout the rental period, I experienced excellent communication and service from Inga.
Even when the Tesla Model 3 I was renting was unexpectedly sold by corporate while i was literally renting it, Inga promptly notified me and seamlessly worked with me and eventually facilitated a vehicle swap.

When i came to return the vehicle, Steve took care of me, also providing solid assistance during the process, demonstrating attention to detail and effective communication.

I give credit where it's due — I'll certainly be returning for rentals here, hoping to receive the same exceptional service. For anyone considering renting here, I highly recommend speaking with Inga or Steve; they will definitely provide straightforward assistance and ensure a positive experience.

Franco

Special thanks to the Hertz Car Rental staff at the Wolcott Waterbury HLE location. I've needed to rent multiple times this year from this location and the service provided (specifically by Edward, Steve, Inga) at the counter and support team was exceptional and 1st rate. This team has consistently gone "above and beyond" for me to secure the car I needed when I needed it ... all with an exceptional attitude and smile. If you need to rent a car at a great price and receive great service ... stop by this location or give them a call!

stephfifisanch

Not only was I able to book and rent a car last minute on a Saturday but they were very helpful.

On top of that there was an issues with another costumer who in my opinion was being a nuisance and Steve was SO PATIENT AND PROFESIONAL as well as accommodating.

Lastly, i had issues with charging my Electric rental and again, Steve was very understanding.

All in all I truly feel like the staff tries their best to be understanding and accommodating.